Privacy Policy & Terms of Service

Cultivate Landscape LLC Terms of Service

Effective Date: June 30, 2026

These Terms of Service govern your use of Cultivate Landscape LLC’s website, communications, estimates, proposals, and services. By requesting an estimate, accepting a proposal, scheduling service, making a payment, or using our website, you agree to these Terms.

1. Company Information

Cultivate Landscape LLC
46 Pinecrest Drive
Covington, LA 70433

Phone: (985) 999-0309
Text: (985) 466-8870
Email: grow@cultivatelandscape.net

Please confirm the email address above before publishing.

2. Services Covered

Cultivate Landscape LLC provides landscape-related services that may include, but are not limited to:

• Landscape maintenance

• Lawn care

• Plant installation

• Mulch and pine straw installation

• Bed cleanups and bed refreshes

• Irrigation checks and repairs

• Landscape lighting

• Seasonal color

• Storm debris cleanup

• Commercial, residential, HOA, and property maintenance services

• Other related outdoor property services agreed to in writing

Specific services, scope, frequency, pricing, and exclusions will be described in the applicable estimate, proposal, invoice, service agreement, or written communication.

3. Estimates, Proposals, and Acceptance

Estimates and proposals are based on the information available at the time they are prepared. Unless stated otherwise, an estimate is not a binding agreement until accepted by the customer and confirmed by Cultivate Landscape LLC.

A proposal may be accepted by written approval, electronic approval, email confirmation, text confirmation, signed agreement, deposit payment, or another method approved by Cultivate Landscape LLC.

Cultivate Landscape LLC reserves the right to revise an estimate or proposal if site conditions, customer requests, material costs, labor requirements, access limitations, or project scope changes after the original estimate is provided.

4. Scope of Work

The scope of work is limited to the services specifically described in the accepted proposal, estimate, invoice, or written agreement. Any work not expressly included is excluded unless approved in writing.

Additional work may require a change order, revised estimate, or separate invoice.

5. Scheduling and Service Windows

Cultivate Landscape LLC will make reasonable efforts to perform services on the scheduled date or within the scheduled service window. Service dates and times may change due to weather, unsafe conditions, labor availability, equipment issues, material delays, traffic, site access issues, or other circumstances outside our reasonable control.

Recurring maintenance customers may be assigned a regular route or service day, but exact arrival times are not guaranteed unless specifically agreed to in writing.

6. Weather and Site Conditions

Landscape work is affected by weather and ground conditions. Cultivate Landscape LLC may delay, reschedule, modify, or suspend work due to rain, lightning, excessive heat, saturated ground, standing water, unsafe access, storm damage, or any condition that may affect safety, quality, or property protection.

Cultivate Landscape LLC is not responsible for delays caused by weather, acts of God, supply shortages, labor interruptions, government restrictions, utility issues, or other events beyond our reasonable control.

7. Customer Responsibilities

The customer is responsible for providing safe and reasonable access to the property. This includes:

• Unlocking gates

• Securing pets

• Moving vehicles, furniture, toys, hoses, decorations, and personal items when needed

• Notifying Cultivate Landscape LLC of access restrictions

• Identifying known hazards

• Providing access to water or electrical sources when required for the service

• Obtaining HOA, landlord, municipal, or property owner approval when required, unless otherwise agreed in writing

If we cannot safely access the property or perform the scheduled work, a trip charge, cancellation fee, or rescheduling fee may apply if disclosed in the estimate, invoice, or service agreement.

8. Pets, Children, and Property Safety

Customers are responsible for keeping pets, children, and others away from active work areas. Cultivate Landscape LLC may stop or reschedule work if people or animals enter a work area in a way that creates a safety concern.

Customers should keep pets off treated lawns, new sod, new plantings, wet mulch, pine straw, fertilized areas, or chemical treatment areas until it is safe to return, based on instructions provided by Cultivate Landscape LLC or the product label.

9. Utilities, Irrigation, Drainage, and Hidden Conditions

The customer is responsible for notifying Cultivate Landscape LLC of all known underground or hidden features, including but not limited to:

• Irrigation lines and heads

• Drainage pipe

• Low-voltage lighting wire

• Electrical lines

• Internet or cable lines

• Gas lines

• Septic systems

• Invisible dog fencing

• Private utilities

• Buried objects

• Shallow roots

• Prior repairs or known problem areas

Cultivate Landscape LLC is not responsible for damage to hidden, buried, improperly installed, shallow, unmarked, or undisclosed items unless caused by our gross negligence or willful misconduct.

If underground utility marking is required, the customer and Cultivate Landscape LLC will determine in writing who is responsible for coordinating it before digging or excavation begins.

10. Existing Property Conditions

Cultivate Landscape LLC is not responsible for pre-existing conditions, including but not limited to:

• Diseased turf or plants

• Poor soil conditions

• Compacted soil

• Improper drainage

• Irrigation deficiencies

• Pest damage

• Fungal issues

• Prior landscape installation defects

• Weak root systems

• Shade limitations

• Heat stress

• Drought stress

• Standing water

• Grading issues

• Damage caused by third parties

We may identify visible concerns as a courtesy, but we are not responsible for inspecting or diagnosing every condition unless inspection or diagnosis is specifically included in the scope of work.

11. Plant Material, Sod, and Living Materials

Plants, sod, turf, and other living materials are affected by weather, watering, sunlight, soil conditions, drainage, pests, disease, customer care, and other factors outside Cultivate Landscape LLC’s control.

Cultivate Landscape LLC does not guarantee the survival, growth rate, bloom timing, color, or long-term performance of plant material, sod, seed, or turf unless a specific written warranty is included in the accepted proposal or service agreement.

Plant sizes, varieties, colors, and material availability may vary based on nursery supply and seasonal conditions. Cultivate Landscape LLC may recommend substitutions of similar quality or appearance when materials are unavailable.

12. Irrigation and Watering

Proper watering is essential for turf, sod, plants, flowers, trees, and shrubs. Unless otherwise agreed in writing, the customer is responsible for watering and maintaining appropriate irrigation after installation.

Cultivate Landscape LLC is not responsible for decline, stress, or failure of plant material caused by overwatering, underwatering, irrigation malfunction, poor drainage, water restrictions, or customer failure to follow watering instructions.

13. Fertilizer, Weed Control, and Treatment Applications

When fertilizer, weed control, pest control, or similar applications are included in the scope of work, they will be performed according to applicable product directions and legal requirements.

Results may vary due to weather, soil conditions, weed pressure, pest pressure, turf health, watering, mowing height, and environmental conditions. Multiple applications or ongoing treatment may be required to achieve desired results.

14. Photos and Marketing Use

Cultivate Landscape LLC may take photos or videos of work areas before, during, and after service for documentation, quality control, training, and marketing.

We will not intentionally publish a customer’s personal identifying information, house number, license plate, or private details without permission. Customers may request that their property photos not be used for marketing by contacting us in writing.

15. Pricing, Deposits, and Payment

Pricing will be stated in the applicable estimate, proposal, invoice, or service agreement. Unless otherwise stated, payment is due upon receipt of invoice.

Cultivate Landscape LLC may require a deposit before scheduling or beginning certain work. Deposits may be applied toward labor, materials, scheduling, equipment, and project preparation. Deposit refundability will be governed by the applicable proposal or written agreement.

The customer agrees to pay all approved charges for services performed, materials purchased, and work completed.

16. Late Payments and Collection Costs

If payment is not received when due, Cultivate Landscape LLC may pause, suspend, or terminate services until the account is brought current.

Where permitted by law and disclosed in the applicable invoice, proposal, or service agreement, late fees, interest, collection costs, attorney’s fees, returned payment fees, or other recovery costs may apply.

17. Cancellations and Rescheduling

Customers should provide reasonable notice for cancellations or rescheduling requests. Cultivate Landscape LLC may charge a cancellation, trip, or restocking fee when materials have been purchased, crews have been dispatched, equipment has been reserved, or work has already begun.

Recurring maintenance cancellations must be submitted in writing. Final billing may include services completed, approved work performed, materials purchased, and any outstanding balance.

18. Change Orders

Any request to change the approved scope of work may result in additional charges and schedule changes. Cultivate Landscape LLC may require written approval before performing additional work.

Verbal requests made on-site may be accepted at Cultivate Landscape LLC’s discretion, but larger changes should be documented in writing.

19. Workmanship

Cultivate Landscape LLC will perform services in a professional manner consistent with reasonable landscape industry practices for the type of service provided.

Any workmanship concern must be reported within a reasonable time after service is completed. Cultivate Landscape LLC must be given an opportunity to inspect and, where appropriate, correct the concern before the customer hires another provider or seeks reimbursement.

This workmanship provision does not cover damage, decline, or failure caused by weather, improper watering, neglect, misuse, pets, pests, disease, third parties, hidden conditions, customer modifications, or conditions outside our reasonable control.

20. No Guarantee of Specific Results

Cultivate Landscape LLC may provide recommendations based on observed property conditions and landscape experience. However, outdoor environments are variable, and we cannot guarantee specific outcomes unless a written guarantee is expressly included in the accepted proposal or service agreement.

21. Website Use

The website is provided for general information, service requests, contact submissions, and customer convenience. Website content is not a guarantee of availability, pricing, timeline, or results.

You agree not to misuse the website, submit false information, interfere with website functionality, attempt unauthorized access, or use the website for unlawful purposes.

22. Online Forms and Service Requests

Submitting an online form, estimate request, text message, email, or voicemail does not create a binding service agreement by itself. A service agreement is created only when Cultivate Landscape LLC accepts the request and confirms the service, proposal, or schedule.

23. Communications

By contacting Cultivate Landscape LLC, you agree that we may respond by phone, email, text message, voicemail, or other reasonable communication method.

Service-related communications may include scheduling, appointment reminders, arrival notices, estimate updates, project updates, invoice reminders, payment reminders, weather delays, and customer support.

Promotional communications will be sent only where permitted by law and based on your consent or communication preferences.

24. Text Messaging Terms

By opting in to receive text messages from Cultivate Landscape LLC, you agree to receive messages related to your service request, scheduling, estimates, appointment reminders, arrival updates, invoices, payment reminders, weather updates, and customer support.

If you separately opt in to promotional messages, you may receive occasional seasonal reminders, special offers, or property care recommendations.

Message frequency varies. Message and data rates may apply. Consent to promotional text messages is not a condition of purchase.

You may opt out of SMS messages at any time by replying STOP. You may also contact Cultivate Landscape LLC directly to request opt-out. After opting out, you may receive one final confirmation message. For help, reply HELP or contact us using the information in these Terms.

25. Third-Party Services

Cultivate Landscape LLC may use third-party providers for scheduling, customer management, payment processing, invoicing, email, text messaging, website hosting, analytics, and business operations.

Third-party services may have their own terms and privacy practices. Cultivate Landscape LLC is not responsible for third-party systems, outages, processing delays, or unauthorized actions by third parties outside our reasonable control.

26. Payments Through Third-Party Processors

Payments may be processed through secure third-party payment providers. Cultivate Landscape LLC does not control every aspect of third-party payment processing and may receive transaction details, payment status, billing records, or related information needed to manage your account.

Customers are responsible for providing accurate billing information and promptly resolving failed payments, disputed payments, or chargebacks.

27. Intellectual Property

All website content, branding, logos, photos, videos, graphics, text, service descriptions, and other materials created by or for Cultivate Landscape LLC are owned by Cultivate Landscape LLC or used with permission.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

28. Limitation of Liability

To the fullest extent permitted by law, Cultivate Landscape LLC will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of use, loss of business, loss of property value, or loss of profits.

To the fullest extent permitted by law, Cultivate Landscape LLC’s total liability for any claim related to a service will not exceed the amount paid by the customer for the specific service giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by law.

29. Customer Indemnification

To the fullest extent permitted by law, the customer agrees to indemnify and hold harmless Cultivate Landscape LLC, its owners, employees, contractors, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from:

• Customer-provided information that is inaccurate or incomplete

• Unsafe property conditions not disclosed to us

• Undisclosed underground or hidden conditions

• Customer misuse of completed work

• Third-party damage

• Customer failure to follow care instructions

• Customer violation of these Terms

30. Right to Refuse or Terminate Service

Cultivate Landscape LLC may refuse, pause, or terminate service for reasons including unsafe conditions, nonpayment, abusive conduct, repeated access issues, unreasonable demands, unlawful requests, or conditions that prevent quality work.

The customer remains responsible for payment for approved work already performed and materials already purchased.

31. Privacy

Your use of our website and services is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, protect, and share information.

32. Governing Law

These Terms are governed by the laws of the State of Louisiana, without regard to conflict of law principles.

Any dispute arising from these Terms, the website, or services provided by Cultivate Landscape LLC will be handled in the courts serving St. Tammany Parish, Louisiana, unless applicable law requires otherwise.

33. Changes to These Terms

Cultivate Landscape LLC may update these Terms from time to time. Updated Terms will be posted with a revised effective date. Continued use of the website or services after updated Terms are posted means you accept the updated Terms.

34. Contact

Questions about these Terms may be directed to:

Cultivate Landscape LLC

46 Pinecrest Drive
Covington, LA 70433

Phone: (985) 999-0309
Email: grow@cultivatelandscape.net